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ENJOY A SAFE STAY

At Mar 'n' Mar Crown Hotel and Suites we want you to be able to keep enjoying and having unforgettable experiences in Santorini in spite of the new “normality” that the pandemic has brought into our lives. For this reason, having as great allies our skillful staff with their exquisite services and our valuable guests that keep supporting us with their preference and trust, we chose to operate this season against the troublesome circumstances. 
                              
Although tourism looks a little different right now, the ability to dream, explore and travel is more important than ever for us and to be able to do so safely with peace of mind. In these extraordinary times, we are and will continue doing everything we can to provide a safe and enjoyable stay for our guests whilst also offering the exemplary service for which we are known.

For the next season, we want you to know that our foremost priority is, once again, to support the health, safety, and well-being of our customers, our staff, and our community. Having surpassed the challenges presented by the COVID-19 pandemic, we are fully prepared to provide you a safe, carefree stay and memorable vacations at Santorini.


For Mar 'n' Mar Crown Hotel and Suites the health of our guests, staff and the local community is a priority. At this point, we are fortunate that there are no reported Covid-19 cases in Santorini, and we, the Santorinians, are doing everything in our power to keep our island safe.
Now step by step, it is the high time to dream, explore and travel again, it is more important than ever for all of us, to do it so safely and peacefully. All the team of Mar n Mar Crown Hotel & Suites, will work harder in order to provide you, the highest standards of services and make you to create unforgettable memories from our island.
Mar n Mar Crown Hotel & Suites, on its part, follows all the guidelines issued by the W.H.O. and the Greek Government. Execution of some of these measures may alter the availability of some services. This is to ensure that our guests, employees and suppliers can continue to enjoy our resort without any worries, reducing the risks of infection by Coronavirus to a minimum.
We are ready to welcome you with open doors, and with open hearts!!!!
Please take a few moments and read carefully the below measures and instructions:

1. Health inspection certificates
Safety protocols are in placed. Our hotel is certified & follows the Government’s guidelines. 





2. Cleaning Protocols & Products / Housekeeping
We use cleaning products and hygiene protocols of the highest international standards.

Guest Rooms
    • Use of disinfecting products and health protocols to clean rooms, with a particular focus on high-touch items. 
    • Decorative fabrics, hotel folders and similar stuff have been removed from our rooms for safety reasons. 
    • Room cleaning service will be provided upon request, as well as the change of linen and towels,  according to safety protocols, in order to eliminate contact as much as possible, for your and your company’s safety. We advise our guests to inform us how often or when they wish us to arrange their room cleaned. 
    • Safety and sanitizing equipment can be found in every room.

Public Spaces 
    • We have increased the frequency of cleaning and disinfecting in the hotel’s public spaces such as the front desk, door handles, lobby and reception, public bathrooms and room keys, to name a few.
    • Our textiles and towels are washed over 70o and treated according to safety protocols. 
    • Hand disinfectants can be found in all common areas.
    • Redesign of common areas – furniture has been moved, in line with new legislation, to help guests maintain social distance.

We are following the strictest purification and sanitizing standards for ventilation and air-conditioning systems and for purifying water and pools.
Sun loungers - We provide fresh towels washed under the appropriate temperatures, in order to be used from each guest covering all the surface of the sun lounger. After the usage, the sun lounger is disinfected. 
Swimming - Our personnel will inform you about the number of swimmers who will be able to swim at the same time.

3. Check-in & Check-out Policy
According to the new regulations, the check-in time is altered to 15:00 pm and the check-out to 11:00 am, so each room will be cleaned, disinfected and aired properly.
We encourage all our guests to use our WEB Check-in services to avoid needless contact upon arrival. 
 
4. Catering Services / F & B
    • We follow the HACCP principles, in every step of any procedure.
    • Our staff is properly trained and follow the safety protocols in delivery processes.
    • As menus have been removed from your room according to safety regulations, there is a QR Code that can be found in your room that provides access to our menu and services. All you have to do is scan the code using the camera operation of your mobile phone.

5. Social Distancing Rules
We inform and encourage all our guests to keep the appropriate social distancing rules indoors and outdoors of our premises.
Contactless check-out processes are available. 
Contactless payment options are encouraged & available.

6. Health & Safety protocols for our staff
    • Our staff has been trained - according to their duties - in COVID -19 protection and prevention, appropriate use of Personal protective equipment, and implementation of emergency action plans. 
    • Daily screening – staff will undergo in daily temperature measurement. 
    • All hotel employees have access to the equipment needed to do their work with maximum health guarantees.
    • Equipment required for suppliers – all suppliers accessing the hotel must follow the required safety measures.

7. Cooperative Doctor
Our property cooperates with a Doctor (well trained and certificated also for COVID-19 cases), who is responsible for any possible case of our in house guests 24/7.

8. Transfer Services
All the transfer which are arranged through our concierge department before the arrival or as an in-house guest, will take place under the health and safety regulations.
    • Maximum number of guests -depending on the vehicle
    • Appropriate cleaning procedure -of the vehicle before and after the service


Please note that: 
    • It is your responsibility to report to our staff any symptoms you might have, even if they are minor. 
    • It is your responsibility to report us if you think that you have been in contact with a possibly infected person.

The above measures are valid until further notice and may be updated following the instructions issued by the Greek government. Enjoy a SAFE STAY!
Mar N Mar Crown Hotel-Suites9.1RECOGNITION OF EXCELLENCE 2021
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Mar 'n' Mar Crown Hotel and Suites, Contact Information
Kamari P.C. 84700 | Santorini Greece
T: +30 22860 31182 | F: +30 22860 32789
E: info@marnmarhotel.com
MHTE: 1167K014A1271700
ΑΦΜ. 800910869
ΑΡ.ΓΕΜΗ. 144728038000
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